IT Services in the Industry

IT services play a vital role in the daily routine of a modern company. Regardless of what they are, everything regarding IT is critical for the success of a company relying on tech in some way. Often, this IT encompasses a variety of subjects and fields. At times it’s handled in-house, other times a third-party service provider offers external services to help facilitate smooth IT operations.

But what kind of IT services are there? Well, it’s a big question with a bigger answer. There are all sorts of IT services suiting a variety of needs, different for each enterprise. A managed IT services company in Sacramento offers different services than one in say, Seattle. In this article, we’re going to breakdown 20 of the most common IT service examples, in hopes to give you an idea about what exists, how they’re used, and how your company can best utilize them too.

20 Common IT Services

Now that you have a general idea about IT services and their role in the industry, let’s break down some of the most common service types. Some are more general, while others are geared for specific utilities.

Managed IT Services

A wide, all-encompassing type of service, managed IT is usually a part of an MSP (managed service provider) which deals with single or multiple IT service needs. Most commonly, managed IT services handle remote server, desktop, and device management. Other common uses involve remote cybersecurity.

Cloud Backup Services

The cloud is a versatile platform capable of supporting numerous virtual services, such as operating systems and programs. Cloud backups are one part of the service model too, allowing users and companies to store their important information on external cloud servers, circumventing hardware failure or other problems. Cloud backup is typically handled by service providers for monthly/annual fees.

VoIP (Voice Over Internet Protocol)

The internet and broadband connections allow for versatile communication methods, and VoIP is one of them. This IT service utilizes a business/person’s internet in place of a traditional telephone line, allowing said user to make and receive calls with their ISP. Modern VoIP phones also provide a variety of functions, like voice call and chat options. Typically, VoIP’s also require a service subscription instead of a traditional phone service.

Monitoring Services

Similar to security services and also found with an MSP, a monitoring application does as it sounds: keeps an eye on servers, net traffic, communication, security, and/or anything needed by an enterprise. This service is often employed for smaller companies who lack the resources of larger organizations but still require robust IT support/features. Responsibilities can range from automatically updating software/anti-virus to monitoring the integrity of hardware with SMART programs.

Data Backup and Restoration

Some providers offer data backup with cloud or others with external data centers. Regardless of the method used, data backup involves the preservation of information in case of unforeseen problems, such as natural disaster, malicious intrusions, hardware failure, and more. Often a business refers to this as a “BDR strategy” (backup disaster recovery). For most organizations, having some form of backup is mandatory in order to prevent issues like downtime and critical information loss.

Firewall Services

Firewalls are a common, integral part of any cybersecurity plan. Most companies handle their own or have a firewall for their network – but in some cases will elect a third party for additional firewall options. Options vary based on the provider.

Some firewalls are hybrid models, for instance, which allow for additional control and network monitoring options outside of the normal rulesets. Others may provide a single firewall solution for all internal/remote devices. The needs differ based on the requirements of each individual company.

Cybersecurity Services

A broad category